Granite State Harley-Davidson®Customer Testimonials
We want to hear about your experience at Granite State Harley-Davidson.
To share your comments, simply email us at feedback@granitestateharley.com.
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I have to say that 4 years ago I wasn't very impressed with this shop. I started doing business at another dealer in southern NH. Losing confidence in that dealer I went back to Granite State after speaking with Kevin who told me about the positive changes there. Now, unless I'm out of state, I'll use no other dealer for my Harley needs. Their service department is top notch, professional and a bunch of nice guys. Yes, that includes the Wizard Chelsea!. When I've had an issue with my Limited, they've gotten me right in and taken care of the problem and I'm back out on the road in no time. Everyone in the shop is very friendly and make it fun to go there just to hang out. The owner, Natasha, has done a marvelous job turning this shop into THE place to do your Harley shopping in New Hampshire. Great job y'all!!
By: Mark Green |
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Thanks you have a kick ass Harley shop.. I will be back to buy bike here ..Thanks once again Robert Sanborn -Anonymous |
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The sales department and all personel I met with were all OUTSTANDING!!! Granite State Harley is Awesome!!! Thanks guys for working with me!
By: Shana Tessier |
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I have owned 36, (now 37) Harley-Davidson motorcycles since 2000, and I perform a LOT of comparison shopping when deciding where to buy my next Harley. I don't even limit my comparisons to New England; but to anywhere in the United States. Granite State Harley-Davidson rose to the challenge and stepped-up above ALL of the other dealerships I shopped! Sales Manager Kevin was able to fit me with the perfect Harley-Davidson immediately, and effortlessly. His straight-forward, honest, no-nonsense style was a breath of fresh air. Financing and Insurance was a breeze - no guessing or questions. Service and Parts Manager Troy took the ball and kept it rolling with coordinating all of my chrome, accessories and installation. Parts and Service Liaison Scott made sure that the efforts were seamless. The Service Team installed my accessories professionally, and QUICKLY! The guys even kept in touch with me after delivery to make sure that I was happy, and that all is well! I will say that this is the best deal, and best experience I've had in purchasing a Harley-Davidson, and I will surely return for many more. A HUGE thank you goes to Natascha for making the whole thing happen! A heartfelt THANK YOU, Granite State Harley-Davidson for making my 2013 FLTRX Road Glide Custom an experience to remember.
By: Larry Fredette |
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kevin was a great sales man and he help alot and has a great presonality and i am very happy i bought my new to me bike from him
By: christine mullen |
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sales and service were nothing short of excellent. i would definitely recommend your dealership to anyone that asks. the ladys there are very pretty too
By: brian smith |
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By: brian smith |
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I wanted to express my gratitude to everyone at Granite State Harley from the top on down. I purchased my Ultra two years ago and I ride a lot. My bike has run flawlesly and whenever I had any issue which they were all very minor you were quick to get them taken care of. Last October I took a step by purchasing and installing new pipes and mufflers, doing so I relied on the expertise of Clarke and the guys in parts to guide me through this process informing them that I had eventual plans to do more work in the future. I was so pleased with this work that I began talking about going to either heads or a 103 kit. Again working with Clarke, Troy, Kyle, and Scott they recomended a certain path which I thought about and went with. The trip was interesting to get to where I am at but the journey was well worth the wait. I know that circumstances that were not in your control caused some moments where I began to wonder if this was all worth it, but with your patience and mine we got there. I cannot be more happier with the results, you, as well as your staff put together an alternate plan which in restrospect gave me even more than I could have imagined. Any concerns I had through this process were addressed quickly and to my satisfaction. For all this I sincerely want to thank you for all the hard work you have done. You have a great service department, you have a great parts department, and the ownership is truely vested in the success of its customers.
I look forward to working together with you in the future for all my needs. If at anytime anyone has any questions about your abilities please do not hesitate to contact me.
Happy and safe riding,
Harry and Dorothy Martin
PS Thank You Brian, I enjoyed getting to know you, and welcome back Kevin, good to see you in the show room once again.
By: Harry Martin |
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A+++++++++
Wouldn't think about going anywhere else!!
Thanks for everything!!
Marc
By: Marc Bubba Broughton |
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My wife and I were shopping in West Leb and decided to stop and take a look since I had received flyers in the past, but had never stopped by. We were quickly greated by Manager Rick. Once he found out we had never been to the shop, he took us on a tour and introduced all the employees and even some patrons that were in the waiting room. They also had a great chowder cook off! We were very impressed by the greetings and the display of bikes and accessories. We will be back!
By: Fred Washburn |
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I just bought my first Harley motorcycle from your dealership. I’ll have to tell my neighbor, Carl Greenwood that I bought a used Heritage, and that I was happy with the way I was treated. He had told me to go to your dealership to buy a bike. I can’t wait until spring to ride it. Thank you for working with me on financing so I could afford it. I’ll see you sometime next year to do an oil change .
Happy customer,
Don Hescock
By: don hescock |
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The dealership has made great strides since I bought my bike in 2009 and I would say to the good.
By: Gary Herbert |
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I walked into the shop one day and started talking about a purchase of a new Ultra Classic. I had a 2002 Ultra to trade in. I feel they gave me a fair price for my bike and a fair price for the new Ultra. There was not a moment during my dealing with staff that I felt pressured at all. It was a great experience and I would recommend this dealership to any of my friends. Not only did they give great service they always were extremley friendly and kept me interested during any wait times I had.
A great shop and a great staff that work there.
By: Michael Bellizzi |
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Hi Natascha, just wanted to say that Chelsea in your service department was excellent today! Nice turn around from my last experience. She seemed very knowledgeable on the phone and as requested she followed with a detailed email from the conversation quickly.
Bill & Kari
Hi, I just wanted to say I've had the best time on my Ultra Classic that I bought back in September. I have put 2500 miles on the bike and it runs great. I am about to put it away for the winter, but wanted to thank you guys, and girls, for the service, information, and the fun of being on a Harley. Thanks again and have a good Christmas and New Years.
Tom from Plymouth, MA
Thank you so much for the awesome deal, parts, service, and experience in purchasing my new 2013 Road Glide Custom! This is my 37th Harley since 2000 ... and it is by far the best all around experience I've had. I will definitely spread the word, and bring more of my friends to your dealership. A heartfelt thank you.... I LOVE IT!!
Larry from Meredith, NH
Hi Granite State Harley employees,
Last weekend on the way back from Montreal my girlfriend and I stopped into your showroom at closing time. Both of the lovely ladies assured us that they would stay open as long as we wanted to shop.
I had been looking at a pricey leather for a couple of months and finally pulled the trigger at your store because of the extraordinary help and friendliness. Not any easy feat, I shop regularly at Seacoast Harley and they are an excellent dealer too.
Maybe what struck me the most was the willingness of a parts guy to take a call after hours. Its one thing to close the door on a paying customer but a phone call could easily have been put off till the next day. You can't bribe employees to have that kind of work ethic. Both Carla and I loved the dealership and plan on bringing our CVO's for an event. We both love it.
I just wanted you all to know that you have gained two new biker fans of your dealership in spite of the dire warnings from this twaddle on Facebook.
Lastly, I got a call from Archel, a saleswoman that helped me, that she thought I might have left my sunglasses there. I did, and was thrilled to arrange to have them shipped to me. Once again, you can't find employees like that anywhere.
Doug Pease from Chester, NH
Natascha, Kevin & Matt all worked over the top to put an awesome deal together on my new bike. Thank you, Happy Holidays! Matt in Sales really went the extra mile to put me on the right bike. Lots of choices too!
John MacAllister from Newport, NH
Thanks so much, I have been to a few HD dealers in the past few months. Thanks for your services. Keep doing what you're doing and you will survive.
Brian Wheeler from St. Johnsbury, VT
I was on vacation in VT and NH in September 2008 and my battery on my 2005 Wide Glide was starting to give me trouble. We stopped at Granite to see if they might have time to replace it for me. I'm from CT and have been to many Harley dealerships and by far, Granite is THE best one I have ever experienced. Not only did they make the time, but every person in that store, from the clothing department to the parts/service department, was so very gracious, helpful and genuinely friendly. I was actually allowed back in the service department while they were working on my bike. Oh - my bike was also washed after they serviced it - wow!! I spent some time in the clothing department, too, finding a great leather jacket and some shirts while I waited for my bike to be finished. On that particular day, they offered free hot dogs and soda! It was one of, or I should say, THE best experience I have ever had with a dealership! As much as I love my Dyna, I do want a Street Glide one day and I WILL be going up to Granite for that! I would have written this sooner, but just came across you guys on Facebook, became a "friend" and found the section on your website to write so I did, although about a year late. Thanks for a great experience - I'll be back!
Joan Newberry from Deep River, CT
Folks, I just love my Honda Shadow 750! Everywhere I go people just love to walk over and take a look at it. This is only my second bike and I'll be looking for my first Harley when I get out of college, but for now I absolutely love this bike! Thanks to Kevin and all the folks at Granite State Harley for a great deal and I'll be back!
Chris David from Thomaston, CT
Hey, Staci & Natascha! Can you even believe it? I'm not sure I can. I had no intention of buying a bike when I dropped by on Saturday. Your staff (as always) treated me wonderfully and went along with letting me take the "S" out for a ride. . . just like they have every other time. I had a great (chilly) ride home on Sunday. . . got to figure out how much heated clothing I can plug in! On Sunday, Mary was close to buying the blue Deluxe out in your lineup, but we have some unanswered questions about our overall motorcycle strategy (race bikes, track bikes, street bikes, dirt bikes. . . yikes); we'll know better in a week or so. There's a chance that we may even be trading in the BMW's, we'll see. In the meantime, I'll be having fun with the Sporty.
Gail Catherine McNeill from Warner, NH
Gail Wrote Again:
… Ok, this is almost too much! Stopped in last night to order manuals (owner's, parts, shop) for the XL-S, and they made me one of those dog tags. I seem to be getting the same treatment as if I had bought a new CVO Road King. No, you don't get treated like this at BMW (or any other) dealers. -g.
Natascha, It was nice talking with you on Saturday. I just wanted to let you know how much I enjoy being a Granite State Harley Davidson customer. I also wanted to let you know I think the world of you and Staci. Thank you for letting me be part of the Granite State Harley Davidson family, and experience. Hope you have a great holiday season. See you at the dealership soon. Regards, John
John Scibelli from Lebanon, NH
Back in the UK following a great vacation in the US, covered 5 States and about 2500 miles. Please pass on our thanks to Barbi for all the help she gave us, particularly with Wendy's FXRG jacket. We will try to make our next visit in the summer so that we can ride instead of driving. All the best, Paul.
Paul Groom from Manchester, NH
Granite State Harley-Davidson makes me feel like family not just a customer and I never felt this from any other dealership! My wife will attest that I have been to quite a few.... Thanks!
Russ McKenney from Canaan, NH
I did not realize I wasn't just shopping for a bike, but was shopping for a dealership. Granite State Harley sold me my first Harley, a new 2004 Heritage Softail. Since then I have visited many a dealership and eventually went back to Granite State when I was ready to upgrade. Buying my next bike I thought would be simple, I wanted the best bike, and the best deal. Yes I shopped around but kept coming back to Granite State. I do not think any one salesperson sold me my 2007 Electric Glide, as I had the pleasure to meet everyone on the team while I test drove one bike after another. Granite State's crew were patient, knowledgeable, and honest with me throughout the entire process. I cannot recommend them enough and will continue to do business with Granite State Harely even though other dealers are closer to me. Thank you again.
Tim Sullivan from Concord, NH
Barbi Nott & Granite State Harley Davidson, thank you so much for helping us to make our stay in Vermont a fun time. My daughter loved her clothes etc., I got for her. By the way my brother-in-law is a member of yours. I found this out when I got to their house. Thanks again.
Fran Drury & Pat Howe
In June I bought my first ever motorcycle. A Harley Davidson Sportster 883. After spending some time on the road, and taking the M.O.S.T. class to get my license. I quickly decided I was ready to trade up. With the help of everyone at Granite State Harley Davidson, and taking the time to get a feel of what I was looking for in comfort and handling. I decided to go with a 2009 Softail Deluxe. Everything about the Softail has made my riding experience all the more enjoyable. It is everything the folks at Granite State Harley Davidson said it would be, and more! Thank you all for your help and support.
Cliff from West Lebanon, NH
Ok… so here's what happened to me. I was at Bike Week in Laconia, we like to hit Harley Shops for souvenier stuff. Saw this Brand new HOT Fat Boy with Radical Paint and was instantly stuck on STUPID over it. So, my wonderful, supportive husband told me I deserve it, we ran the numbers & traded in my Dyna and rode it back to Weirs beach that day!! The staff is great and very knowledgable and very customer service oriented. From sales, to apparel, to parts it was ALL GOOD!! If you are anywhere near Grainte State HD and looking for a new ride..go see them!! It's worth the trip..I live in CT and we have good dealerships too, don't misunderstand me. We will definitely be return customers!! Thanx alot!!
Rosemary from CT
I've been riding for 43 years and have been in, and hung out at, many motorcycle shops and Harley dealerships across the country in that time. I've been comfortable in a few but not like at Granite State Harley-Davidson. Everyone knows my name when I walk in and I know theirs. They're not just greeters and salespeople and parts managers and service technicians. They're friends and like my second family. I often go there just to hang out and talk to friendly folks with the same interest I have...Harley Davidson motorcycles. Thanks Granite State...you're home.
Woody from Randolph, VT
2008 was a big year for me. I bought (2) new Harley Davidson motorcycles, lots of accessories, motor clothes, a new helmet, and a GPS. All the folks at Granite State Harley Davidson took the time to help me and make sure my experience was the best it could be. When they say your business is personal they mean it. It is a pleasure in this day and age we live in to know everyone including the owners on a first name basis. I want to thank all my new friends at Granite State Harley Davidson for a great first year. I am looking forward to many more to come. If you are thinking about buying a motorcycle new or used, need accessories, motor clothes, or just want to see what Harley Davidson is all about I strongly suggest you stop by and see the folks at Granite State Harley Davidson. You won't be disappointed. Thanks again,John from Lebanon
As a long time Harley owner guy (37+ years, non stop) I haven�t always been dealer trusting, going decades w/out stepping into a dealership, using after market indies instead. In fact I have only been utilizing the dealership here since the new ownership took over. As well my father rode and raced Harleys on the gypsy tour circuit during the late 50�s early 60�s.
In a nut shell and the short story�. I am writing to share the comfort and 100% satisfaction I have felt and the conscientious help I received from �Scotty� in service. That little feller is an aim to please guy. Knowledgeable too. Recently upgrading from a 1983 FL and 1963 FL to used 2001 and 1998 Ultra�s, Scotty has been extremely instrumental in helping with the new technology transition. Ever accommodating to my schedule conflicts, shop hours and just generally being in the weeds about all this new tech lingo(down load? Sert? EFI? WTF?). He reminds me of the dealerships employees of the pre 1970�s when each dealership had its own character and before they all looked alike.
I am also establishing a great relationship with Mark, George and Brad in parts. And have recently had the opportunity to have met Sandy in Service.
Keep up the great work Granite State Harley Davidson and we can bring back that old time feeling and still pay the bills, eh.
Sincerely, (A different) John
WOW! Two bikes later and one for service and you still have not disappointed me. Every time I come to the Dealership I am greeted with smiles and by my first name. That says a lot in this business world today. I would also like to recognize a very special person, and that is Scott in service as his attitude is always "No problem we will fix it" or bring it in and we will get it done". He also treats everyone's bike as if it was his own. And that means a lot to a biker as we spend a lot of time taking care of our babies.
Bill
